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Professional Communication Skills and Dynamics Training

This document outlines a structured educational program focused on enhancing communication skills in professional settings. The main objectives are to develop effective communication, promote active listening, and teach constructive conflict management. The core of the dynamics is a series of ten practical exercises designed to engage participants through activities like "Activation Time" and role-playing different scenarios. A significant emphasis is placed on the difference between passive, aggressive, and assertive communication styles, particularly through analyzing and practicing various verbal and non-verbal cues like body posture and walking. Furthermore, the material includes exercises like "Communication Origami" and "Back to Back Communication" to highlight how easily miscommunication can occur and the critical role of feedback and active listening.

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